Our Code of Conduct

We are dedicated to our code of conduct, which ensures the best relationship between seller and buyer:

Trustworthyness

Every customer should feel safe in our hands.

We are trying to gain and maintain trust at all times.

This also applies to our suppliers and distributors, who make up the supply chain.

We are a genuine stakeholder value based enterprise. We believe that a good relationship to all of our stakeholders will increase the overall value added to every product. 

Customer service

Without customers the wheels are not spinning, and we believe that every customer should be dealt with equally. Moreover, it is the customer who sets the standards for quality and service, which we will work hard to live up to. 

By purchasing your products through B.T.E on Amazon, you will be guaranteed superb customer support, while possible returns will be quickly and professionally taken care of. 

Corporate social responsibility

No customer should have a guilty conscience when making a purchase online. That statement is supported by B.T.E. This is what we require from our partners:

- The worker's conditions must agree with the conditions and standards of the relevant country. This is to ensure decent circumstances for every worker.

- The company must have generated a profit every year for the last 3 years.

We need to make sure our partners are able to pay in time, so that our cash position is not affected negatively.

If these requirements are not fulfilled, we will look for another partner.